Don’t ever bring this to the people in charge or you might be told “sorry for that” “but now it’s been fixed, deployed any week now” “you are a liar, this has never been true” and “it doesn’t really matter for the general case” either in the same post or few responses apart. Matrix has been in a permanent state of unstable mess, and the leadership disingenuous attitude made me lose hope that this will ever change. More people should start reading through the fanfare and superlative blog posts, which, admittedly is the thing they do the best and much better than the other projects out there.
Many communities went back to IRC, though, because Matrix still is a hot mess, and the most visible ones which didn’t (Mozilla, KDE, …) are not hosting their own Matrix instance but letting New Vector do that for them, which makes in practice a disproportionate amount of users and accounts be managed by a single organization. I do think it’s better than discord, but barely so.