yeah, thats one of the reasons why most tech support hotlines are less than helpful when you are running linux (except basic configuration data) - the amount of different systen configurations, UI’s and versions you can run into is just too big. Windows had at the most 5 different concurrent versions in the wild (Win98/ME/NT/2000/XP was the maximum i encountered in the same timeframe, and the NT’s were occurring once in blue moon)
somewhat relevant xkcd what-if: https://what-if.xkcd.com/157/