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The answer is never “make service better to attract customers”, it’s always “extract as much value as possible from the ones that remain”. Shitty short term number go up mentality.
Bigger problem is we have these companies with so much market capture that there isn’t growth to be found so they find ways to either change the laws to drive down costs or find ways to extract more money per consumer, so either way the line goes up while the majority of people suffer
We need to shift the culture away from investors who expect the line to always go up. Normalize companies just being happy to turn a nice profit doing what they do without growing because they realistically cannot grow any more
The answer is never “make service better to attract customers”, it’s always “extract as much value as possible from the ones that remain”. Shitty short term number go up mentality.
Bigger problem is we have these companies with so much market capture that there isn’t growth to be found so they find ways to either change the laws to drive down costs or find ways to extract more money per consumer, so either way the line goes up while the majority of people suffer
We need to shift the culture away from investors who expect the line to always go up. Normalize companies just being happy to turn a nice profit doing what they do without growing because they realistically cannot grow any more