On May 26, a user on HP’s support forums reported that a forced, automatic BIOS update had bricked their HP ProBook 455 G7 into an unusable state. Subsequently, other users have joined the thread to sound off about experiencing the same issue.
This common knowledge regarding BIOS software would, then, seem to make automatic, forced BIOS updates a real issue, even if it weren’t breaking anything. Allowing the user to manually install and prepare their systems for a BIOS update is key to preventing issues like this.
At the time of writing, HP has made no official comment on the matter — and since this battery update was forced on laptops originally released in 2020, this issue has also bricked hardware outside of the warranty window, when previously users could simply send in the laptop for a free repair.
Overall, this isn’t a very good look for HP, particularly its BIOS update practices. The fragility of BIOS software should have tipped off the powers at be at HP about the lack of foresight in this release model, and now we’re seeing it in full force with forced, bugged BIOS updates that kill laptops.
Just got back into Lemmy after a few months of not coming in (joined during the Reddit API protests), and yeah it really is lmao.
If it’s the firmware update itself that’s faulty, the faulty update could’ve been applied on Linux, as HP uploads their updates to LVFS. If it’s the process that’s faulty (i.e. application corrupts memory while writing the flash), then the commenter might have a point given that Windows Update doesn’t discriminate between working and broken updates.